Using Feedback to Reduce Truthiness
summary
Feedback reduces “truthiness” by forcing facts over gut feelings and the talk gives concrete practices: a team of 18 testers (14 FTE, 4 contractors) across three time zones and ten squads uses private one-on-ones (local every two weeks, remote weekly, one in Sydney) plus heavy email to build trust. Feedback is split into three feedback types: appreciation, evaluation, coaching and the heuristics include think before you tell; shut up and listen, ask clarifying questions, avoid leading prompts, separate types into multiple conversations, and give timely feedback so it becomes fuel not baggage. References: Thanks for the Feedback and Fierce Conversations.
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chapters (26)
- 0:00Introduction
- 3:25Truthiness in testing
- 4:32Truthiness in leadership
- 6:21What is feedback
- 8:59Evaluation
- 12:32My Team
- 15:18Give Well Thought Out
- 17:08Shut Up and Listen
- 22:38Leave the Answer Out
- 24:50You Get What You Give
- 26:47Different Types of Feedback
- 28:34Baggage of Fuel
- 32:36Developing Feedback
- 38:02References
- 40:10After the Conversation
- 43:04How often do you do oneonones
- 44:10Oneonones over lunch
- 45:17Dealing with feedback loops
- 47:31Pulling feedback from testers
- 49:31Making feedback more casual
- 50:14Balancing private and public feedback
- 53:45Answering your question
- 54:42Beachball model
- 55:48Mentoring between testers
- 56:33Giving negative feedback
- 58:36Asking for help
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