Feedback matters
summary
Defines feedback as information about past behavior delivered in the present to influence future behavior, distinguishes casual, coaching and performance-review rhythms, and prescribes four skills: solicit, give, receive, integrate. Recommends Actionable, Specific and Kind feedback, warns against the sandwich, and describes the compass of shame (withdrawal, avoidance, attack self, attack other). Recommends retros every two months for internal teams and weekly client retros, uses code reviews and Thoughtbot guidance as concrete tools.
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chapters (8)
- 0:00Start
- 0:07Feedback Matters
- 4:08TWO-WAY CONVERSATION
- 11:32Receive feedback
- 11:57Impact vs Intent
- 16:12Active listening
- 17:14Give advice on what they should do
- 17:43Sandwich approach
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