Dispatch: Crisis Management Automation
summary
Dispatch automates the full incident lifecycle: a simple intake form that creates JIRA tickets and Slack channels, assigns an incident commander, pages on-call via PagerDuty, spins up shared storage and investigation docs, surfaces tasks in-channel with reminders, and computes incident cost from time spent. It’s written in FastAPI and PostgreSQL with a Vue frontend, plugin-ready for ServiceNow/JIRA/PagerDuty, is running in production at Netflix daily after a few weeks, and is open source on GitHub.
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chapters (12)
- 0:00Start
- 2:15Access groups
- 3:20Multitasking
- 4:42NETFLIX SECURITY Detection and Response
- 6:11Learn from every incident
- 6:42Security Orchestration and Response (SOAR)
- 7:45Standardize incident reporting
- 14:18Engage on-call
- 16:22Calculates incident cost
- 16:56Plugin-based
- 17:12Recommendations
- 18:11Questions?
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