DevOps and incident management: A recipe for success
summary
Describes concrete product work: a system that cuts mean time to acknowledgment by routing and escalating on‑call pages, an operation command console and infrastructure‑health module that map blast radius, and a post‑mortem builder that auto‑imports pages, chats and graphs. Adds ticketing integrations (ServiceNow, BMC Remedy) so execs see incidents and teams get credit for prevention, surfaces the metric gap between four‑nines and five‑nines, and reports these features already reduce toil and improve response while pushing teams toward proactive reliability.
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chapters (5)
- 0:00Start
- 0:30PagerDuty DevOps, incident management & customer experience
- 1:13Mean Time To Resolution
- 2:28Mean Time To Promotion
- 4:29The only code that matters to your customers is the code deployed to production.
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