From customer centricity to a developer portal
summary
Air France-KLM converts internal systems into concrete APIs (order search, booking, flight status powering airport kiosks) and publishes a developer portal that moves from a documentation dump to a marketplace/webshop with subscription-based updates, SSO onboarding and grouped assets to avoid reconfiguration. Concrete integrations already deployed include a Louie bot on Facebook Messenger that returns Flying Blue points, flight status and baggage rules, an Alexa hackathon skill that suggests destinations, and bilateral check‑in between partner airlines that previously could not interoperate.
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chapters (9)
- 0:00Intro
- 0:14Why API
- 1:34Core API
- 3:17Connecting with partners
- 6:46Current issues
- 7:43Marketplace
- 9:18Developer portal
- 10:11API
- 11:00Strategy
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