Narrative as a Guide for User Experience
summary
Argues for designing with concrete user narratives: build a synced calendar that auto-blocks time, auto-send emails to teammates and toggle out‑of‑office so a planner “doesn’t get yelled at,” and a universal trip app that lets two people suggest and rank itineraries. Uses specific profiles—Sean 64 with arthritis, Bonnie 42 with ADHD, Rachel 30 with intermittent library access, Alex 27 non‑binary librarian—to motivate features like adjustable text, alternative input methods and a wizard experience that reduces steps and context‑switching.
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chapters (18)
- 0:00Introduction
- 1:08What is a great user experience
- 2:10User profiles
- 3:02Scenario
- 3:25User Perspective
- 4:25The Scenario
- 4:58Tasks
- 5:10Task breakdown
- 5:43Setting automatic replies
- 6:04Deciding on travel schedule
- 7:00Be contextual
- 7:45Sign activities
- 8:11Recommendations
- 8:48Sean
- 10:27Bonnie
- 11:29Rachel
- 12:51Alex
- 14:19Questions
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