Organisation as a Platform
summary
Argues that organisations should become organization as a platform that deliberately enables value between employees and customers, backed by four practical pillars: connection, collaboration, compassion, contribution. Cites engagement data (US ~35% in 2020, global ~15%) and a platform example where Airbnb with ~6,000 employees outruns Hilton in market value to show leverage from connecting participants. Recommends concrete moves: run truly anonymous surveys and act in weeks, treat transformation as a product with employees as customers, add regular customer contact and mentor pairings.
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chapters (7)
- 0:00Start
- 3:21Barriers to lasting transformation
- 11:40Platform revolution in numbers
- 12:29Lessons from the Platform Revolution
- 15:29Pillars of Truth
- 24:54Real Life Case Studies
- 27:23Let's start a conversation
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