How Companies Evolve By Building Platforms
summary
Argues that building internal platforms converts duplicated engineering effort into scalable shared services and measurable velocity gains, with Capital One examples showing platform work replacing multiple bespoke services. Lays out concrete practices: platform owners vs tenants roles and tension, codified platform standards, explicit contribution models and prioritization and funding approaches, and governance that enforces SLAs so platforms actually get adopted and reduce rework.
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