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Ingrid K Towey

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"Tea, Earl Grey, Hot": What science fiction can teach us about UX designUX Y’all Conference 20212021-09-23
Science fiction shows map to concrete UX outcomes: the Star Tac flip phone and Dick Tracy wrist radio predict phones and smartwatches, Minority Report–style…
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Turning cooperation into collaboration: A UX writing case historyWrite the Docs Portland 20212021-04-25
A technical docs writer converts a proofreading gig for Red Hat’s China portal into full UX changes: help files get rewritten, menus become action-based…
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When Wishing Still Helped... What Folklore Can Teach Us About Technical WritingWrite the Docs Prague 20202020-10-18
Argues that folktale structure maps to agile user stories and that rewriting docs around concrete user stories produces clearer procedures. Shows actual…
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The Wisdom of Crowds: Crowdsourcing Minimalism in an Open OrganizationWrite the Docs 20172017-05-14
Claim: crowdsourcing drives a shift to minimalist, customer‑focused docs. Method: run regular crowdsourced minimalist critiques using a clear checklist of five…
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