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Christina Tan

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Are We There Yet? Metrics-Driven Prioritization for Your Reliability RoadmapSREcon22 Americas2022-03-14
A metric-driven framework that maps business needs to focused SRE work and a compact reliability dashboard that rolls up SLIs/SLOs, MTTD, and change metrics…
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Elephant in the Blameless War Room—AccountabilitySREcon212021-10-12
Shows that blamelessness and accountability coexist: hold people only after exhausting systemic fixes and clear prerequisites (were expectations documented…
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Elephant in the Blameless War Room - AccountabilityConf42 Site Reliability Engineering 20212021-09-30
Argues that blameless culture and real accountability coexist by using concrete practices: ask probing questions after incidents, run contributing factor…
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