When Customers Don't Share A Language
summary
A 2015-born healthcare and disability insurance claiming platform models three phases: build a claiming context and plan tracking to let providers submit claims and participants see balances; split validation into a standalone claims engine and add a pay‑invoice context for paper invoices; resolve concurrency by pre‑authorising funds (a pre-authorize funds boolean to allow negative balances for one program) and migrate from a rules engine to a V2 routing engine using webhooks, completing migration over about one to two years.
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chapters (7)
- 0:00Intro
- 0:52A domain-driven design journey
- 8:26Mission
- 9:35Phase 1: Initial design concept
- 24:10Phase 2: Validating the initial concepts
- 37:16Lessons learnt
- 38:07Outro
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