Empowering customer experience through conversations
summary
Claims rapid shift to multimodal conversations and cites a 7-fold adoption of video API in healthcare during 2020. Shows a working loan flow using Vonage Verify API, Messages API and Video API: 2FA OTP, WhatsApp chatbot that pulls internal account data, handoff to a live advisor who sends PDFs, requests a photo, launches an in-browser video call with screen sharing and recording, then brings a manager into the same session. Emphasizes security, privacy, personalization and AI-enriched context.
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