Future as a service
summary
Company positions its SaaS as a connectivity platform: claims 1.8 billion downloads, active in 200 countries, and 550,000 paying customers with churn below 10%. It shifts to subscription billing (pilots in Australia, UK, Netherlands) and expects 98% of billings to be recurring. Built live remote-help features that use a phone/tablet camera for AR remote camera-guidance in field service, integrates with ServiceNow and Salesforce, and runs engineer-led proof‑of‑concepts that often turn into product features.
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chapters (9)
- 0:00The origin of TeamViewer
- 1:03Evolution of use cases
- 2:52Business model transformation
- 4:48Risks of subscription scaling
- 6:21Compliance and growth
- 8:14Augmented reality and OEMs
- 10:44Future growth strategy
- 13:09Emerging tech and 5G
- 15:51Advice for SaaS startups
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