Meet the Author - Joseph Turow
summary
Book argues voice systems shift from assistants to seductive surveillance, citing Amazon and Google patents that enable live profiling in stores and call centers and a Halo-like wrist device that logs emotion from speech. Claims include Spotify patent to predict music from voice, Bank of America quietly adding voice rights to its privacy policy, and cheap Echo bundles (two for $15) as a tactic to scale data collection. Urges attention to voice profiling and biometric misuse.
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chapters (20)
- 0:00Introduction to the talk
- 1:06Author’s background and books
- 3:15Meet the professor Joseph Turow
- 3:38Seductive assistants and surveillance
- 6:48Voice tech vs voice intelligence
- 7:31Profiling in contact centers
- 9:15Amazon’s Halo device and voice analysis
- 10:18Retail store voice tracking patents
- 11:23Terms of service and privacy opacity
- 12:49Voice industry’s future use cases
- 13:52Voice as dominant communication mode
- 15:19Regulatory challenges ahead
- 17:06John Wanamaker’s dilemma
- 18:53Bank of America’s voice privacy policy
- 20:15Interactive ads and real-time inferences
- 21:20Marketing’s role in society
- 23:05Apple’s iOS tracking changes
- 25:31Voice profiling and freedom
- 28:04Voice tech’s commercial future
- 29:05Book availability and closing
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