Emotional Intelligence @ software testing
summary
Testers need emotional skills to deliver bad news without creating animosity and to turn criticism into solutions; the talk claims EQ helps diffuse conflicts, preserve rapport and be seen as solution-oriented when teams are overloaded or resources are cut. It outlines the ability model, the mixed model and a trait model (cardinal/central/secondary), and gives practical advice: increase self‑awareness, solicit feedback, observe moods and regulate responses to raise EQ.
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