Run Less Software
summary
Claim: run less software by standardizing tech, outsourcing undifferentiated heavy lifting, and spending saved time on real competitive advantage. Intercom runs more than 450 million new conversations for ~1 billion monthly users, has ~20,000 customers and $240M funding, standardizes on AWS RDS/Aurora after consolidating MySQL/Postgres, achieves 5x throughput / 30% cost reduction, splits user storage between Aurora and MongoDB to cut ops cost ~90%, emphasizes that people and trust matter after a failed mobile-web rebuild, and ship 1,000 times a week.
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chapters (8)
- 0:00Introduction
- 2:11The war for software
- 10:41Run less software concept
- 12:28Choose standard technologies
- 14:58Outsource undifferentiated work
- 16:43Standardization in action
- 19:33Engineering strategy is people
- 20:14The prize of speed
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