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SREcon25 Americas

site reliability engineers, production engineers, observability engineers, platform engineers, machine learning infrastructure engineers, incident responders, database reliability engineers

OpenTelemetry distributed tracing; model monitoring and drift detection; GPU training cluster reliability; canary and progressive rollouts; slow SQL detection and prevention; log clustering with embeddings; chaos datacenter stress testing; OpenTelemetry semantic conventions; async pipeline observability and alerting; network flow and AWS networking limits; HTTP proxy performance tuning; multi-region and multi-cloud failover

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Safe Evaluation and Rollout of AI ModelsBrendan Burns38m
Azure Copilot for the Azure portal uses foundation models with retrieval augmented generation (no fine‑tuning) and ships through canary dogfooding and 1%…
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Improving the SRE Experience for 10 Years as a Free, Open, and Automated...Matthew McPherrin38m
Let’s Encrypt issues free TLS for 500M+ websites and about 7M certificates/day, run by a 25‑person nonprofit (4 devs on Boulder, 9 on SRE) with a ~$4.5M annual…
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An SRE Approach to Monitoring ML in ProductionDaria Barteneva39m
Claims that 91% of models degrade and that 50% of teams run no ML monitoring drive concrete practices: monitor four layers—infrastructure, service, data…
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Transformers in SRE Land: Evolving to Manage AI InfrastructureQian Ding36m
Ant Group describes managing thousand‑GPU training clusters where a single bad GPU causes daily multi‑hour interruptions and idle expensive hardware…
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Tackling Slow Queries: A Practical Approach to Prevention and CorrectionKurni Famili, Brad Feehan32m
Shopify reports peaks like $4.6M per minute and serves 10.5 trillion queries so slow SQL causes about one in five merchant‑impacting incidents. The build is…
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The Search for SpeedScott Laird29m
A messy OpenSearch deployment on AWS becomes measurable: added probes, tracing spans and histograms, replaced OpenSearch Benchmark with a custom Go benchmark…
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Case Study: A Thundering Herd in the WildNicolas Arroyo35m
Investigation traces extreme P95 outliers to thousands of unrelated threads waking simultaneously every 5 seconds due to recurring jobs aligned to the clock…
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Techniques Netflix Uses to Weather Significant Demand ShiftsJoseph Lynch44m
Netflix runs a four-region full-active control plane backed by Apache Cassandra, EVCache and Zuul and steers traffic via ~100 authoritative DNS points on Open…
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Live, Laugh, LogPaige Cruz40m
Operational guide to Fluent Bit with concrete knobs, failure modes and diagnostics: how CRI log files hit the tail input, why the Kubernetes filter enriches…
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Distributed Tracing in Action: Our Journey with OpenTelemetryChris Detsicas32m
ThousandEyes describes a concrete pipeline: Zipkin from Istio/EngineX plus OTLP from apps flow through an OpenTelemetry Collector (Kubernetes operator) into…
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Using Statistical Techniques to Automatically Detect Game-Breaking IssuesIan Neidel15m
Netflix builds an hourly pipeline that collapses 20M+ distinct error lines into 135 keys and 26 clusters using regex pre-processing, sentence-transformers…
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Mapping a Better Future with STPATheo Klein19m
Claims that applying Systems Theoretic Process Analysis (STPA) to Google Maps’ road-closure pipeline catches system-level design flaws that component-focused…
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Is the S in SRE for “Security”?John Benninghoff32m
Argues that security performance tracks general engineering performance and cites three 2019 studies plus later meta-analyses: daily scanning teams close…
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Lies Programmers Believe about MemoryChris Down41m
Claim: malloc doesn't allocate RAM — Linux overcommits and uses demand paging so physical pages appear only on page faults. Freeing often only returns memory…
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“On-Call Is Ruining My Life” and Other Tales about Holding the Pager as an SRECory Watson35m
A 65‑question survey of largely 500+ org engineers with ~18 years’ experience finds 87% unhappy with on‑call status quo and 74% experiencing overload or…
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SRE & Complexification: Where Verbs and Nouns Do BattleDavid Woods41m
Claim: marrying raw compute with richer representations lets SRE see ahead, see around and see anew to outmaneuver fresh “complexification” penalties from…
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The Perverse Incentives of ReliabilityKatie Wilde27m
Claim: companies only reward reliability after SEV1s, so focus on keeping restorations shorter than the downtime tolerance window rather than chasing…
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Maturing Your Data Architecture in a Week: How Bluesky SurvivedJaz Volpert39m
Bluesky scales 10x in weeks to 33M users and peaks near 50k API requests/s and ~1,500 write events/s on bare‑metal across two data centers, forcing an 11‑day…
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Inclusive SRE: Best Practices for Working with a Visually Impaired Incident...Randall (Randy) Horwitz32m
Shows a live PowerShell terminal demo running git add/commit/push with a hardware security key, demonstrating how a screen reader announces prompts and command…
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Learning from Incidents at Scale; Actually Doing Cross-Incident AnalysisVanessa Huerta Granda37m
A four-person resiliency team runs blame-aware reviews for every major and sensitive incident, feeds an incident response bot into Jira incident reports, and…
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Running DRP Tabletop ExercisesJosh Simon38m
A college IT group runs collaborative tabletop exercises in Feb–Mar 2024 with a 15-person team, walking three scenarios: VM hypervisor compromise, a web host…
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Optimizing Machine Learning Training Infrastructure: A Governance ApproachAnamaya Sullerey, Brian Hansen32m
Meta describes a distributed hierarchical policy framework that enforces training workload governance via distributed hierarchical policy trees implemented as…
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Beyond Sequential: A Recipe for Async Pipeline Observability and AlertingJash Mistry, Gabriela Medvetska36m
eBay shows a concrete recipe: instrument async pipelines with Prometheus counters and histograms, mark each event state as success / retry / abandoned and…
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Handling the Largest Domains Migration, Ever!Franklin Angulo, Divya Kamat37m
Squarespace acquires Google Domains assets and builds a migration pipeline that moves 9+ million domains into a new registrar supporting 360+ TLDs, a reseller…
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Taming the Beast: Understanding and Harnessing the Power of HTTP ProxiesGuillaume Quintard33m
Shows concrete fixes using Varnish: on‑the‑fly compression to halve cached size for text, a VCL ACL bug where reverse proxies accidentally authorize purge…
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Chaos Experiments - Datacenter Stress TestingClayton Krueger46m
A financial-services SRE program automates full single-data-center failover via a CI/CD pipeline with pre-checks, an SLO management tool that enables SLO…
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Measuring Availability the Player Focused Way: How Riot Games Changed Its...Maxfield F Stewart41m
Riot defines availability as percentage of served player minutes using CCU data and incident records, builds ETL pipelines and Tableau heatmaps to roll…
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Please Give Me Back My Network Cables! On Networking Limits in AWSSteffen Gebert, Miklos Tirpak37m
AWS EC2 enforces both bandwidth and packets‑per‑second caps so a “15 Gbps” instance is also limited to 1.25M packets/sec, meaning small IoT packets (150–200…
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OpenTelemetry Semantic Conventions and How to Avoid Broken ObservabilityDinesh Gurumurthy, Laurent Querel32m
Semantic changes to OpenTelemetry (e.g. deployment.environment → deployment.environment.name, HTTP.method → http.request.method) silently break pipelines and…
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Lightning TalksLauren Caliolio, Paige Cruz, Hamed Silatani, Clint Byrum, Kartheek Mahamkali, Will Gallego, Corey Quinn29m
Seven seven mini-stories deliver concrete takeaways not platitudes: quitting tech to train as an EMT teaches that hands‑on emergency work builds confidence for…
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Stopping Performance Regression via Changepoint DetectionJoseph Cirella, Shanthini Velan17m
Bloomberg applies Bayesian online change point detection to latency time series and finds a multi-day regression that spreads across machines by comparing…
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Per Aspera ad Productum: Turning Processes into ProductsYuri Bernstein22m
Argues that SRE throughput rises when manual workflows become products: break processes into five reusable steps and build an interface that ties them…
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Incident Management Metrics That MatterLaura de Vesine, Jamie Luck37m
Argues that MTTR and raw incident counts mislead because they’re noisy and create perverse incentives; instead shows concrete metrics that helped one SRE org…
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Fully Automated HW SKU Selection System to Optimize Apache Pinot’s Cost-to...Jia Guo, Yifan (Sabrina) Zhao, Dino Occhialini30m
Claims a 35% reduction in cost-to-serve by migrating 20% of clusters and a 57% cut to future hardware forecasts, after aiming for ~20% savings; builds an…
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Production Engineering When Trading Billions of Dollars a DayPedro Flemming47m
Shows concrete incidents and numbers: Knight Capital 2012 burns $460M in 45 minutes and a 97‑email alert storm, a 2005 Tokyo typo sells 600,000 shares at ¥1…
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Systems Thinking with Poisoned SystemsHazel Weakly, Sandeep Kanabar37m
Argues that observability AI learns patterns not systems and fails when training data is data poisoning or missing; gives concrete failures: AI hallucinated…
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No Time to Do It All! Approaching Overload on DevOps TeamsAlex Wise33m
Models a single service with a 4-engineer model writing 150,000 LOC, with bugs fixed in 1 hour if the author remains or 10 hours if not, showing backlog rising…
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Securing Distributed Cache: Achieving Secure-by-Default with Key Challenges &...Akashdeep Goel, Sriram Rangarajan, Samuel Fu38m
Netflix runs an in‑house distributed cache serving 400 million requests per second across 200 clusters and 22,000 servers holding 14.3 petabytes of data; the…
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Cattle vs. Pets - A Cost-Effective Elasticsearch Architecture to Scale-Out...Leonardo Antônio dos Santos43m
Managing tens of petabytes and trillions of logs monthly, the architecture moves from single massive clusters to a “cluster of clusters” with a centralized…
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One Million Builds per Year, Only One Page - Operating Internal Services...Cail Young15m
Octopus Deploy’s small internal tools team runs the CI/CD platform that delivers 1.5 million builds per year while recording one out-of-hours page in a year by…
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Going Multi Cloud in a Hurry with Quality and StyleGeoff Oakham15m
A GKE-based managed Kubernetes platform adds AWS by standing up an EKS cluster, reusing Argo CD and Helm, and implementing Prometheus, Grafana, L7 load…
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Mitigating Against Large Scale Systemic Failures in E-TradingChris Hawley11m
Availability depends on time of day: an outage at market open causes outsized P&L, regulatory and reputational damage. Real incidents include London and US…
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Hijacking Service Discovery to Simulate Dependency DegradationAbdulrahman Alhamali16m
Shopify runs 170M RPM average and built tooling to simulate degraded dependencies without changing service code: a fault-injection proxy Toxyroxy, a Kubernetes…
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Network Flow Data in the CloudSteve Dodd16m
Builds per-service flow maps from sFlow + hsfd agent sampled on every host, parses to pmacct -> Parquet to S3 and annotates with CI data to attribute traffic…
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OLTP SQL Database Query Tracing and LintingXiaotong Jiang15m
Databricks builds client-to-server query tracing that tags queries so operations can aggregate by tenant, RPC, API or error codes and quickly pinpoint which…
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“How’s the App Doing?” Bringing Mobile Into Your Reliability PictureHanson Ho, David Rifkin17m
Argues that server-side SLOs miss a huge slice of failures unless apps send user-centric telemetry and shows concrete gaps: requests stuck in client queues…
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From HAR to OpenTelemetry Trace: Redefining Browser ObservabilityAntonio Jimenez18m
Describes a pipeline that converts HTTP Archive JSON into OpenTelemetry traces, batches and enriches spans, and routes them via an OpenTelemetry collector…
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Technical Debt as Theory Building and PracticeYvonne Z. Lam51m
Argues that treating technical debt like housework metaphor gives concrete handles: map the shape, pick bite-sized pieces, and craft a clear narrative. Gives…
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AIOps: Prove It! An Open Letter to Vendors Selling AI for SREsCharity Majors, Fred Hebert32m
Vendors selling AI for SREs must show data, failure modes, and exactly what was built and tested — not slogans like “your new SRE.” The talk demands concrete…
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