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Vanessa Huerta Granda

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titleconferencedate
So You Want a New Incident Commander—Lessons from Building Incident Response...SREcon26 Americas2026-03-24
Organization reframes Incident Command as sociotechnical leadership and builds a small, dedicated IC team trained with shadowing and reverse-shadowing…
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Learning from Incidents at Scale; Actually Doing Cross-Incident AnalysisSREcon25 Americas2025-03-25
A four-person resiliency team runs blame-aware reviews for every major and sensitive incident, feeds an incident response bot into Jira incident reports, and…
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Incident Commanders to Incident Analysts: How We Got HereSREcon23 Americas2023-03-21
Argues incidents are a continuous incident lifecycle not one-off events, and that response and analysis require distinct skill sets; recommends separating…
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The Metrics Question: Evolving Past MTTXdevopsdays Minneapolis 20212021-07-20
Evolves MTTX by adding qualitative “data accessibility” from transcripts, Slack, Zoom and interviews to standard counts and MTTR so metrics become actionable…
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Panel: Learning from Adaptations to CoronavirusSREcon20 Americas2020-12-07
Five themes emerge from two facilitated calls and three interviews with engineers at Postmates Netflix and Enova: remote war rooms move to Google Meet and…
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