Get Your Non-SREs Oncall Ready!
summary
A self-service training system recreates a deliberately broken photo upload microservice (front end, back end, DB, multi‑datacenter) and a reservation/orchestration backend so teams book isolated exercises, get pages, and reset automatically. Prep compresses 3.5 hours of onboarding into an 18-minute prep video plus concrete ASBAT checklists; one participant acts as TA instead of staff instructors. Outcome: global rollout, triple the historic throughput and a measured 95% NPS, running with minimal ongoing ops.
AI-written summary · about
chapters (20)
- 0:00Oncall readiness intro
- 1:44Traditional SRE onboarding limits
- 3:12Hands-on drills for confidence
- 4:59Photo service breakage exercise
- 6:50Scaling instructor-led training
- 8:15Scalable oncall drills
- 10:25Reservation orchestration system
- 12:56Automated breakage setup
- 14:18Protecting orientation programs
- 16:03Non-SRE curriculum
- 17:48ASbATs for training
- 20:03Teaching assistants prep
- 21:51Gradual rollout and testing
- 23:15Global team access
- 24:40Automated monitoring feedback
- 25:42Measuring success with NPS
- 26:46Group formation challenges
- 27:51Outreach to oncall engineers
- 28:55Key benefits and impact
- 29:38Q&A and book
related talks
35mDeploying SRE Training Best Practices to Production...
25mUnleashing the potential of SRE for modern operations
28mHow to Do SRE When You Have No SRE
37mBootstrapping an SRE Team:
38m"Disorganizing" Your SRE Organization
45m“Disorganizing” Your SRE Organization
16mSRE in Transition: From Startup to Established Business
30mThe Path to SRE