The Path to SRE
summary
Auth0 starts an SRE program mid‑2018 with a small 5–6 person core, focuses on consultancy and short‑term embedding with explicit “what we do / don’t do” rules, and builds concrete things: a library that automates AWS infra standards, a reimplemented rate‑limiter, org‑wide tracing and automated reliability reviews. Results claim 5x more deploys and >10x faster deploys, 80% services with tracing, user‑management API >99.99% availability, 2–3× improvement in 99th‑percentile rate‑limit latency, and five complex production bugs fixed.
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chapters (11)
- 0:00Introduction to SRE
- 3:57Why invest in reliability
- 7:29Hiring the first SREs
- 11:28Addressing team fears
- 14:18SRE involvement spectrum
- 17:45Building SRE brand and trust
- 21:04Executing SRE initiatives
- 23:35Incident Response improvements
- 25:46Complex issue resolutions
- 26:51SRE impact and results
- 28:39Future SRE team structure
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