~/talk

Resilience Engineering Mythbusting

Talkat SREcon19 Americas · on Wednesday, 2019-03-27· at 16:30· Grand Ballroom ABCD· [distributed-systems, devops-and-delivery]
slides:none on file

Defines resilience as the system plus people adapting beyond expected bounds and separates it from reliability and robustness, shows chaos engineering is for building expertise not injecting chaos, and argues root cause is a myth replaced by contributing factors; illustrates with Spectre/Meltdown and a production outage caused by a deleted CSS file that brought down Apache; warns error budgets do not by themselves control risk; recommends reading the Efficiency‑Thoroughness trade‑off, Cook’s How Complex Systems Fail, and the Field Guide to Understanding Human Error.

AI-written summary · about

  1. 0:00Intro
  2. 2:25Can it adapt?
  3. 3:07We're building resilience into our software and server architecture
  4. 6:02Our servers can't display resilience ...but our systems can
  5. 7:06Complexity is the enemy of a well maintained system
  6. 7:39How do we cope with
  7. 9:35We need to execute Chaos Engineering experiments to find the bugs
  8. 10:21Chaos Engineering develops intuition
  9. 10:47Always follow best practices to ensure system availability
  10. 11:36Deploy on a
  11. 12:34don't guarantee safe actions
  12. 13:53Effective Retrospectives require actionable follow up items
  13. 15:04How do we know our Retrospectives are effective?
  14. 16:11Root Cause
  15. 17:21is equally
  16. 18:50with Contributing Factors
  17. 19:37The frequency and severity of incidents are good indicators of how safe we are.
  18. 22:53Share expertise instead of numbers
  19. 23:12Our worst incidents produce the greatest learning experiences
  20. 24:32Look to close calls
  21. 24:48Error Budgets can be used to control risk
  22. 27:57You don't know much about by counting errors
  23. 29:02"How Complex Systems Fail" Dr. Richard Cook
  24. 29:35Can't plan for everything
  25. 29:47Embrace
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