Concerned but Ineffective: User Perceptions, Methods, and Challenges when Sanitizing
summary
Survey of n=131 and follow-up n=35 interviews shows 73% of people keep at least one old device and among devices actually disposed 25% use insecure erasure methods. Many users simply delete files or cannot sanitize broken devices; 12 reported manual deletion, 7 of those missed passwords or history. Root causes are misleading delete prompts, hard-to-find built-in wipe tools, slow or unusable wipes, and worries about losing resale functionality. Recommendations include clearer UI, retailer sanitizing policies, and disposal-time nudges.
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chapters (7)
- 0:00Introduction
- 0:28Overview
- 1:09Research Questions
- 2:26Lack of Tools
- 2:58Other Barriers
- 3:43Suggestions
- 4:51Conclusion
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