Exploring Authentication for Security-Sensitive Tasks on Smart Home Voice Assistants
summary
Conducts semi-structured interviews with N=16 interviews of Alexa users and probes four high-risk scenarios, analyzed with a synoptic thematic approach; finds the main threat is eavesdropping bystanders, users do not trust voice-based PINs and instead prefer reliable biometric voice recognition, context-dependent requirements tied to location and nearby people, demand authentication that stays simple and elegant, and want a demo or trial mode to build trust; one blind user yields distinct accessibility insights.
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