Tech Scams: It’s Time to Release the Hounds
summary
Covers technical support scams and their attack chain, describing detection and blocking using aggressive machine learning models and extended behavioral analysis. Names ML and behavioral analysis as the offensive approach and discusses opportunities for the wider security industry to disrupt these threats.
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chapters (14)
- 0:00Start
- 0:39Definition: Technical Support Scam (AKA: Tech Scam)
- 1:48The tech support ecosystem
- 4:25Why should we care?
- 8:34Case Study: Jen
- 19:46Case Study: Jim
- 24:53Case Study: Gail
- 26:14The Full Attack Chain
- 27:08Machine Learning to detect malicious websites
- 32:05The Common Pattern
- 33:18Machine Learning to detect cold calls
- 37:31Disrupting the Call Center
- 38:46Virus Total for Phone Numbers
- 39:53What's next?
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