Pitfalls of Process Robotization
summary
Panel discussion examines pitfalls of process automation (RPA) led by Ilya Dushin, Sergey Panchenko, Maksim Prokhorov and Alexander Nureev. Participants discuss practical challenges in robotizing business processes—implementation risks, maintenance and governance issues—and share experience-based lessons for avoiding common mistakes.
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chapters (15)
- 0:00Process robotization pitfalls
- 1:32Unpredictable processes
- 5:18Automation fails
- 8:14Pilot solutions
- 12:55Client interaction
- 16:29Customer psychology
- 22:21ROI and training
- 25:31When not to automate
- 28:37Automation consulting
- 32:32Quick wins
- 35:46Employee fears
- 38:13Retraining programs
- 41:56Staff preparation
- 44:05Change management
- 46:56Project scope
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