Failure (and Mistakes)
summary
Presents a practical taxonomy — structural, symbolic, ambient — tied to concrete failures: Southwest’s outdated crew‑roster software leads to cascading outages and about 70% of flights canceled, costing roughly $800M plus $740M in penalties; Meta’s metaverse burns tens of billions and collapses credibility; Google Flu Trends slowly drifts until estimates run up to 140% error and the product is retired. Notes AI will scale and compound these biases in new ways.
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chapters (10)
- 0:00Failure matters more than success
- 1:49Bias shapes failure view
- 3:57Failures become our stories
- 5:22Southwest meltdown causes
- 10:07Metaverse failure lesson
- 12:13Google Flu Trends failure
- 15:46Failures connect and trap us
- 16:51AI failure and bias
- 17:59Learning from failure
- 18:39Q&A on failures
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