Justifying an OSPO in Dollars and Cents
summary
When budgets tighten, show dollars: an OSPO measures outcomes like a 40‑point ENPS rise that avoids about $2M in hiring and churn costs, conversion metrics that value an average download near $50 of lifetime funnel value, and an $8.2M acquisition where community goodwill—measured as stars forks downloads and blog traction—drives most of the price. Community losses (OpenOffice Hudson/Jenkins Elasticsearch→OpenSearch) demonstrate how poor stewardship destroys value, so tie metrics to marketing revenue, hiring cost, and contributor retention.
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chapters (11)
- 0:00Start
- 2:13Minor Caveats
- 3:27Why in the World Do People Create Ospos
- 4:04Business Development
- 5:03Managing Business Risk
- 15:12What How Does an Ospo Create Value
- 15:50Compliance
- 17:25Employee Retention
- 18:06Nps Score
- 19:54The Cost of Employee Acquisition
- 24:32Definition of Goodwill
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