Oracle Cloud CX Virtual Summit 2020
2020-11-06..2020-11-10
-- online --
| title | author | length |
|---|---|---|
| The Future of CX | Larry Ellison, Rob Tarkoff | 44m |
Oracle claims a single integrated front‑to‑back suite that links sales service inventory and accounting to surface available-to-promise and automate next… | ||
| Women in Leadership Panel: Customer Empathy and Business Agility | Lisa Joy Rosner, Susan Andreeff | 18m |
Panel compares concrete moves at Motorola Solutions, Hyster-Yale and Oracle: reorganizing into cross-functional pods, embedding customer researchers to capture… | ||
| The shift to digital selling | Samantha Mohr, Katrina Gosek | 21m |
Ricoh describes moving inside sales to fully virtual selling: video demos and phone reps regularly close a $75,000 piece of equipment, not just consumables. An… | ||
| Buying Signals and the Future of Sales and Commerce | Katrina Gosek, Kamyar Seradjfar, Ian Davis | 26m |
CRM today is data-entry heavy so the team builds automation and a new mobile app with adaptive search and a digital assistant that surfaces CRM inside Teams… | ||
| Visualize Your Path to Sales Excellence | Michelle Brusyo, Douglas Wise | 17m |
Half of companies report they lack the tech to use customer data leading to duplicate records, sellers calling wrong contacts, or stale info. Case studies show… | ||
| Visualize Your Path to Digital Commerce Excellence | Jeri Kelley, Shad Stalians | 23m |
Claims a four-stage digital commerce maturity model — foundational commerce, transactional commerce, optimized commerce, innovative commerce — and cites… | ||
| nothing matches | ||