It’s easy to create a good looking product, but what about a useful one?
summary
Claims that practical UX beats prettiness and gives concrete ways to test it: run heuristic analysis using the 10 usability heuristics (Norman 1995), scope evaluations, log issues, and summarize findings. Uses a ride‑sharing example to show measurable feature differences — save favorite destination, real‑time driver location, card payments, multiple pickups — and emphasizes observant user testing, customer‑care insights, prototypes only after research, and design systems with responsive components.
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chapters (10)
- 0:00Start
- 15:35Visibility of System Status
- 16:14Match Between The System And The Real World
- 16:57User Control And Freedom
- 18:30Error Prevention
- 19:24Recognition Rather Than Recall
- 20:08Flexibility And Efficiency of Use
- 20:56Aesthetic And Minimal Design
- 21:59Help Users Recognize, Diagnose, And Recover From Errors
- 22:31Help And Documentation
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