Lightning Talk: How to Regain the Trust of Your Users
summary
Booking.com migrates from OpenShift to a vanilla Kubernetes platform, moves the control plane to bare metal with systemd, and removes kube-proxy so pods are directly addressable. The platform adds concise dashboards for observability, defines SLOs that include API latency plus user-facing metrics like startup latency and rollout/rollback time, publishes incident progress, runs short iterative project cycles with regular leadership updates, and provides training and documentation so teams can troubleshoot first.
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