Prioritising the tricky stuff when building your platform
summary
Three concrete practices for platform teams building stateful services at sites like LEGO manufacturing: involve end users in internal demos so feedback lands on early, unpolished work; use chaos engineering experiments with a hypothesis and big-stick pokes and include users when defining what “good enough” reliability means; experiment as you would operate with real monitoring and on-call contacts so tools, runbooks and escalation paths are validated before the 3 a.m. incident.
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