How Atlassian Unlocks High-Velocity Teams with Jira
summary
Jira Service Management claims to unite dev, IT and business teams to “unlock high‑velocity” delivery, already used by about 34,000 customers, and cuts request setup from months to hours with ProForma no‑code forms. It adds Halp conversational ticketing in Slack/MS Teams, a built‑in Confluence knowledge base, and Insight asset/configuration graphs so change managers see impacted services and dependencies. Opsgenie integrates on‑call alerts with Bitbucket pipeline traces for quick rollbacks, and a new change calendar schedules safer deployments.
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chapters (10)
- 0:00Introduction and speaker background
- 1:07Jira Service Management overview
- 3:53High-velocity teams with JSM
- 5:40Enterprise service management benefits
- 6:43No-code forms with Pro Forma
- 8:09Conversational ticketing in Slack/Teams
- 8:51Built-in knowledge base with Confluence
- 9:53Real-time asset management with Insight
- 12:02Simplified change management
- 17:08Q&A and closing remarks
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