Improve your Assertiveness
summary
Claims assertiveness is a learnable communication skill not just saying no and offers concrete tools: a checklist of specific skills (saying no, giving compliments, accepting criticism, starting conversations), a ten‑item bill of assertive rights, and tactical scripts like the broken record and the three questions why when how. Homework asks for a scored self‑assessment across roles to reveal surprising gaps and prioritized skills to practice.
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chapters (13)
- 0:00Introduction
- 1:03What assertiveness is
- 2:29Myths about assertiveness
- 3:54Assertiveness skills
- 4:36Characteristics of assertive people
- 6:01Assertive rights
- 9:08Assertiveness examples
- 11:56Tips for assertive communication
- 16:29Homework
- 17:55Q&A
- 19:42Exercising assertive rights without career risks
- 20:48Boundaries and transparency
- 21:50Why assertiveness matters
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