Devices and desires: how do humans experience software?
summary
Claims a testable pyramid of interlocking quality attributes that go beyond function to include usability accessibility safety; cites surveys and NN Group/UN stats showing 25% unable to use a computer and only 3–5% power users; demos where tools fail — a misinstalled Wi‑Fi doorbell that wakes a hotel, a payroll batch that breaks cash pay leading to strikes, farmer forms so slow they cause harm; explains UX testing methods and points to real-world failures and ethical obligations rather than vague examples.
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chapters (13)
- 0:00Intro
- 1:33Is intelligence developing
- 2:57QR code in movies
- 3:53Personal story
- 5:31Survey
- 7:49Access
- 12:32Experiences
- 13:39Experience
- 18:47Ethics
- 19:42Responsibility
- 22:41We have a duty
- 24:52Theme
- 25:59Questions
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