Before You Deploy Code, Deploy Empathy
summary
Before building, use cognitive empathy to extract the actual process: ask Could you give me some context or What led to this (avoid the word why), pause longer than feels comfortable, and close with Is there anything else you think I should know to let hidden problems surface. Treat the listener like a rubber duck, summarize back and say that makes sense to keep them talking. These tactics reveal the real steps, constraints, and surprising edge cases to solve first.
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chapters (9)
- 0:00Introduction
- 1:48Why empathy matters
- 5:01What empathy really means
- 9:11Asking for context
- 13:30Keys to listening
- 16:37Rubber duck mindset
- 17:40The final question
- 19:30Building the right thing
- 21:35Deploy empathy
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