Scott Jenson on Citizen Focus in Open Source UX
summary
Argues that open source is the practical path to rebuild software around data privacy and data sovereignty and that many projects must shift from programmer tooling to software for everyone, redesigning processes to support citizen focus not consumer focus. Recommends treating documentation, onboarding flows and defaults as engineering deliverables, measuring newcomer dropoff and fixing the actual UX pain points, and judging projects by whether first-time users can complete core tasks.
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