What raising 3 kids taught me about working with users
summary
Uses parenting lessons to extract concrete tactics: create a glossary of terms to end confusion, force priorities with MoSCoW (must/should/could/want), and show progress with a simple post-it Kanban board so stakeholders stop asking “are we there yet.” Protect engineering focus with office hours or a rotating liaison, catch odd user behavior with staged beta rollouts to select clients, and treat visibility, boundaries, and small hands-on tasks as ways to turn anxious users into effective collaborators.
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chapters (8)
- 0:00Start
- 2:47Introduction
- 4:22Communication Needs
- 14:58Setting Boundaries
- 20:51There are no stupid questions
- 28:00Boy Bands
- 33:07Unexpected Behavior
- 37:57User Involvement
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