Panel Discussion: What Users Really Want
summary
Argues for measuring experience with concrete methods not vanity metrics: run journal user workflows to capture step‑by‑step pain points, add per-step docs feedback (Temporal-style) to surface onboarding issues, track language‑specific signals like measure SDK downloads and references rather than raw stars, and validate assumptions with controlled experiments — A/B tests that change only one variable so outcomes prove or disprove hypotheses. Emphasizes quick minimum releases, quarterly metric reviews, and beware building for one loud customer.
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chapters (6)
- 0:00Welcome and introduction
- 2:56Understanding user needs
- 12:13Defining users beyond customers
- 22:25Measuring feature success
- 33:09Bridging user needs and metrics
- 39:16Resources and closing
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