Effective User Interviewing
summary
Shows concrete outcomes: a discovery that trainers needed a rescheduling flow (not full chat) after talking to 6–7 trainers, and that migration specialists needed a trust-building stepped tool to avoid errors. Uses a Figma prototype, Zoom and userinterviews.com, schedules 5–6 sessions of 30–45 minutes, and recommends paying participants ($1/min). Includes a live remote interview with a cookie enthusiast, exact quotes captured, and clear next steps that led to building and shipping specific features.
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chapters (10)
- 0:00User interviewing intro
- 1:59Conduct user interviews
- 4:04Validating user needs
- 9:54Beyond invalidation
- 10:57Prep for interviews
- 16:33Conducting interviews
- 25:15Live user interview
- 35:05Debriefing results
- 36:10User research tools
- 37:29Q&A: notes and bias
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