Mean Time To Relationship V. Mean Time Between Fallout
summary
Argues that optimizing for MTTR over MTBF in human systems reduces long‑term harm, because complex social systems have no single root cause and rigid avoidance builds brittle responses. Uses a 14‑person, 10‑country, 8‑time‑zone team as a case study, relying on blameless culture, async text plus a slash‑zoom command to force quick face‑to‑face, and nonviolent communication as a troubleshooting tool. These practices are presented as implementable environmental requirements that speed recovery, reduce catastrophic fallout, and demonstrably improve interactions.
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