Ignite - Critical Incident? WTF (Whats The Format)? - ...
summary
Claim: lightweight Minimum Viable Runbooks cut chaos by capturing tribal knowledge from Slack and HipChat then converting it into actionable items on a wiki and surfacing those URLs via VictorOps or webhooks so if this alert then this runbook runs. The process uses simple tooling, requires no heavy docs, and iterates with direct feedback. Expect a working practice not a theory and a presentable runbook from a single incident instead of waiting for perfection convert collaboration into actions.
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