~/talk

Surviving Operational 'Chernobyl'

Talkat DevConf 2023 · 2023-11-08..11-10· [devops-and-delivery, observability]
slides:none on file

Covers concrete incident responses and outcomes including a lifesaving service that handles 1.5 million eCalls over two years and loses about 85 potential rescues per hour of outage, several Jenkins outages that force manual deployments and then a dedicated Jenkins instance, an emergency disable 2FA config change to restore logins in 45 minutes, terraform drift that wipes configs, Log4j emergency upgrades rolled out worldwide in six hours, backups taken before suspected compromise and postmortems that translate hotfixes into permanent fixes.

AI-written summary · about

  1. 0:00Introduction to operational Chernobyl
  2. 2:12DevOps plugin approach explained
  3. 4:00Life-saving operations in production
  4. 6:55Preparing for critical production issues
  5. 10:01Handling critical incidents on production
  6. 11:48Post-incident analysis and fixes
  7. 13:55Real production failure cases
  8. 23:27Being first in cloud pitfalls
  9. 25:15Jenkins outage nightmare
  10. 31:20Team communication through escape rooms
  11. 32:02Log4j zero-day exploit response
  12. 34:54Floating code and visibility issues
  13. 36:49Manual account creation risks
  14. 38:49Cloud message flow delays
  15. 40:37User-reported vs production issues
  16. 43:08Ongoing production issue resolution
  17. 45:54Summary and final advice
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