“Non-assertive” Conversations with the Business
summary
Practical communication techniques for engineers dealing with business stakeholders, focusing on bridging the gap between technical teams and business people. The talk presents concrete approaches and useful practices for improving conversations with clients and non-technical partners so engineers can explain solutions in ways that connect with business needs.
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chapters (9)
- 0:00Introduction
- 6:35Assertiveness definition
- 7:59Conflict types
- 13:31Exit strategies
- 18:28Listening impact
- 22:20Agreement planes
- 27:55Business tools
- 30:46Summary
- 36:08Q&A
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