Rolling out Service Levels across a large org
summary
A practical how-to for rolling SLI/SLOs across 110 teams using a 4-step adoption model: intro, per-team workshop, written contract, realtime dashboards and alerting. Shows a home-built service level calculator for converting metrics into SLOs, explains measuring at team boundaries (browser vs cloud probes) and why 70 of 110 teams reached step two in a year. Defines error budget with a concrete example 99% = 1% error budget and demos a dashboard mapping reliability to org accountability.
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chapters (8)
- 0:00Reliability engineering intro
- 1:59SLI SLO and error budgets
- 4:47Calculating SLI from consumer view
- 7:15Cost versus reliability promises
- 9:42Rolling out service levels
- 11:49Adoption steps for contracts
- 13:54Reliability to accountability
- 16:02Key takeaways
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