Extreme Ops: Platform Operations at The Home Depot
summary
The Home Depot runs Pivotal Cloud Foundry across six foundations, serving ~1,800 developers with a largest foundation hosting ~1,500 apps and 4,000+ instances. Operations drops the ticket queue in favor of conversational support on public Slack channels (main channel ~1,200 devs plus a PCF operators channel), rotates a 6–7 person support pair backed by ~20 partners, and runs automated smoke tests (modified CF acceptance suite every 5–10 minutes). Non‑prod is self‑service, production is locked down, and pipelines for automated upgrades are in progress.
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chapters (8)
- 0:00Introduction and team overview
- 2:29Pain points and ticketing system removal
- 4:14Conversational support and community building
- 7:02Support pair rotation and automation
- 9:28Community management and guidance
- 12:17Health checks and platform monitoring
- 14:23Self-service and access control
- 17:53Q&A session
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