Tracking Meaningful Security Product Metrics
summary
Built an internal access workflow called Access Service that cuts approval time from hours or days to about 3–4 minutes, off-boards 60x employees in the first 30 days (48 previously missed manually), and drove a targeted MFA push that yields a 25% increase in enrollments. Implementation used Sentry, Datadog and Snowflake dashboards tied to ARR/Workspace data, required two engineers about a quarter of work, and produced concrete health SLIs plus product metrics used in promotions and internal adoption decisions.
AI-written summary · about
chapters (12)
- 0:00Introduction and speaker background
- 1:04Agenda and talk overview
- 1:46Security team context at Segment
- 3:10Why metrics matter for security teams
- 5:36Investing in a metrics program
- 6:41Health metrics for reliability
- 9:49Product metrics for value
- 13:19Getting started with metrics
- 17:33Sharing and presenting metrics
- 20:22Case study: MFA adoption project
- 21:23Closing thoughts and recommendations
- 23:11Q&A session
related talks
43mDeveloper Driven Security In High-Growth Environments
36mOvercoming Obstacles in Operationalizing Security
27mLessons Learned Implementing Meaningful Access Controls...
34mStarting a Security Program: Thrills and Spills
24mOne EdTech’s journey to transforming its security practices
21mSecuring a Security Company
45mReducing Toil in Your AppSec Program
31mStartup Security, 2nd Edition