improves critical application resiliency
summary
Johnson & Johnson instruments SAP S/4HANA supply‑chain stacks across 4,000+ servers, 20,000+ changes/year, 95,000 daily batch jobs into a common data layer, then runs correlation and ML in an AIOps engine that auto‑creates ServiceNow tickets and opens a virtual war room in Teams via Amazon CloudWatch, X‑Ray, Systems Manager and Lex. Demo shows automatic RCA, runbook that scales CPU from 1→2, and measurable reduction in mean time to identify, detect and resolve incidents.
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chapters (9)
- 0:00Introduction and partnership
- 5:08J&J infrastructure challenges
- 9:54Importance of observability
- 14:27AWS observability services
- 19:28Customer requirements
- 22:52IBM Consulting platform services
- 31:35J&J solution architecture
- 37:41Solution demonstration
- 44:18Results and future outlook
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