Digital Ecosystem enabled by API & Big data
summary
Insurance firm describes an implemented digital backbone: an integrated data platform that consolidates policy, claims, health, call recordings and third‑party social data to build a customer 720. APIs expose microservices for partners and channels, enable one‑click purchases and one-click claim flows, and use queuing to survive mainframe slowdowns. Data governance focuses on availability, adoption and quality; machine learning provides real‑time next‑best offers and drives microinsurance distribution through non‑traditional digital partners.
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chapters (6)
- 0:00Intro
- 1:00Data Driven Strategy
- 6:30API Player
- 13:57Partners
- 16:11Digital Ecosystem
- 20:27Data Governance
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