Taming The Dragon
summary
Coaches face a language barrier and strong hierarchy and harmony norms so coaching uses concrete tools: contracts (administrative, professional, psychological) to set choice and willingness, the two-chair technique (role‑play) to surface conflicts, cultural metaphors (chopsticks for pairing, reverse address order for story scope), modeled behaviors, slow speech, gifts and active listening. Work focuses on pacing, story slicing and testing; after two months the team shows measurable improvement, with the first sprint reporting zero defects and clearer team communication.
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