~/talks

Courtney Eckhardt

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titleconferencedate
How To Have An Operational Incident (a crash course)PyCon AU 20232023-08-18
Minimum viable incident response is concrete: automatic monitoring that pages a single point of contact (often a Slack slash command), a dispatcher-like role…
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Burnout at Scale: What to Try When You Just Can'tSREcon22 Asia/Pacific2022-12-07
Explains why “be more empathetic” fails and gives concrete, repeatable moves: prioritize active listening only where it’s sustainable, take Mental Health First…
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How to Have an Operational Incident (A Crash Course)LISA192019-10-28
A concrete minimum viable incident response: monitoring and alerting (confidence often ~60%), a single, publicized chat‑ops or hotline that reaches a…
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How to have an operational incident a crash coursedevopsdays Portland 20192019-09-10
Clear actionable checklist for getting an incident under control: have reliable monitoring and thresholds, advertise a single assembly Slack channel or…
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How to Have an Operational IncidentDevOps Days Toronto 20192019-05-29
Company adapts the National Incident Management System to define emergencies as customer-facing outages, uses a Slack bot \/pd page to summon an incident…
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Retrospectives for Humans (the short form)DevOpsDays Vancouver 20192019-04-10
Uses the 1990 Lake Washington floating bridge collapse as a concrete example: five required failures (storm, open access holes, uneven water distribution…
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Running Excellent Retrospectives: Talking for HumansSREcon19 Americas2019-03-25
Prescribes three facilitator duties: create a safe learning environment, run a focused meeting with a rotating note-taker, and avoid destructive humor…
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Retrospectives for HumansRubyConf 20182018-11-28
Seattle’s Lacey V. Murrow bridge story anchors the talk: crews store hydrodemolition runoff in pontoons, eight pontoons sank in a storm after leaks and…
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Complex System Failures and Blameless RetrospectivesOpen Source & Feelings 20162016-07-22
Case study of a 1990 Seattle floating bridge failure where investigators find five contributing factors (uneven pumping, added wastewater in pontoons, rain and…
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